Refund Policy

Weight loss injections (e.g., GLP-1 receptor agonists such as semaglutide or liraglutide) are prescription-only medicines (POMs). Once prescribed and dispensed, they cannot be returned or refunded under UK law, unless faulty or recalled. This ensures patient safety and compliance with MHRA regulations.  A prescription will only be issued following a consultation to check suitability.

Refunds will only be considered in the following circumstances:

 

• Cancellation prior to dispensing: If your prescription is cancelled before the medication has been dispensed by the pharmacy, you may be eligible for a full or partial refund, minus any consultation or administrative fees.

• Product recall or defect: If the product is proven to be defective or recalled by the manufacturer or MHRA, you will be offered a refund or replacement as appropriate.
   

•  Ineligibility for Refunds
   

• Refunds will not be granted if:

• Medication has already been dispensed or shipped.

• You change your mind after the prescription is processed.

• You are dissatisfied with treatment outcomes, unless due to clinical error.

• You fail to use the medication as prescribed, or stop treatment voluntarily.
   

•  Consultation Fees
   

• Fees paid for medical consultations (online or in person) are non-refundable, even if you are deemed unsuitable for treatment after clinical assessment.
   

• How to Request a Refund
   

• To request a refund (where eligible), contact us in writing within 7 days of the issue arising, providing:

• Your full name and order details

• Reason for refund request

• Supporting evidence (e.g. photos, batch numbers, GP/clinic correspondence)

• Please email: info@thecoachhouseclinic.com
   Review and Updates

• We reserve the right to amend this refund policy at any time to reflect changes in law or clinical practice. The most current version will always be available on our website.

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